1	"Joe Locke" Joe Locke
2	Implementation Process Two Different Views New Solutions Mature Solutions New Solution Guidelines (following Slides) Sponsorship drives the Governance Process Mature Solutions Consistent Training Approach Example: Are all modules used effectively What is the true penetration rate Functional support
3	New Solutions Approach Sponsorship Organization Communication Planning Processes Training Support Quality Continued Governance
4	Sponsorship Sponsorship Effective solutions require a common approach as opposed to project by project deployments Includes representatives at multiple levels Global / Functional Regional Office / Project / Entity
5	Organization An effective Governance Process is Essential for a solution to be successful Basic process: Sponsor Funds: Development Initial Implementation Maintenance and Support Ongoing Governance Functional group Endorses Supports Trains (provides resources and materials) Offices implement / train (provides expert) / support Projects adopt / train (allows time for) / use (require)
6	Organization New solutions in a complex organization require an established governance process Larger Global Focus More Coordination Top Down Approach
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8	Communication Getting the right information to the right people at the right time Information on: Solution and Value Implementation Issues and Cost Local Expectations Requirements Who’s Who in the zoo Sponsor / Champion SME
9	Planning Planning Implementation Plans Define Goals Define the Strategy Includes Regional and Project Issues for Support Training Establish Metrics Risk Management Training Plans Alignment Functional and Regional Home Office and Site
10	Processes Consistent work practices Cross Functional Issues addressed
11	Training Training Training is a MUST Develop a Training Plan Focus Lack of interest in user training When scheduled for training - take advantage of it / allow it Sponsors and Project Mgt enforce the need for training Awareness and Recognition
12	Support Support Global / Functional Support Regional Support Project / Entity Support
13	Quality Post Implementation How effective was the training Did the work process improve Was their perceived value Periodic Project Audits Review Implementation Plans Review Training Plans Review Automation Plans Establish Metrics Close Out Reports Penetration Rates Implementation Contact Matrix Communication Matrix Implementation Checklist Measurement Management Solution Data Integrity Consistent approach / Communicated Plan Buy in from all users (Front-end Involvement) Governance
14	Communications Regular News Letter Success Stories from projects Improvements to solutions Upcoming training Solution Tips Communicated via eMail
15	Governance Process for making decisions Strategy Purpose Functional Technology Program Management Oversight
16	"Contact :" Contact : Joe.Locke@anchorsolutions.net